Payments and Shipping

> Payment Methods

We accept ONLINE bank transfers as well as credit/debit card payments. 

OFFLINE Cash Deposits / Bank Transfers

Please DM us on Instagram @lovekara.co / email us at hello@lovekara.co with the following details:

Order Number :

Name :

Phone Number :

Total Amount to be paid:

Payment Option: OFFLINE Cash Deposits / Bank Transfers

After we have received your message, further instructions including bank details will be provided. 

[Do take a screenshot of this section for easy reference.]

Note:
1. You will receive your order number after you have clicked on 'Place Order Now'.
2. Payments have to be made before shipment commence. 

For OFFLINE bank transfers / cash deposits, please send us a DM (direct message) on Instagram @lovekara.co or email us hello@lovekara.co within 48 hours of placing your order(s) to prevent your order(s) from being cancelled.

Credit/Debit Card, Maybank2U, CIMBclicks

For all credit/debit card, Maybank2U, CIMBclicks, direct transfer payments are made through our payment system SenangPay. 

> Processing Time

We would take approximately 3-5 working days to pack, process and verify your payment before your parcel leaves our door. Please provide accurate details for a smooth and prompt delivery (complete address, email and contact number).

Do note that working days do not include Saturdays, Sundays and Public Holidays.

> What courier service are you using?

Within Malaysia - JT Express

International - DHL
(Outside of Malaysia)

> What are the shipping charges?

Flatrate within Malaysia via JT Express

RM8.50 West Malaysia
RM16 East Malaysia

International Shipping (Outside of Malaysia) via DHL

Flatrate USD 23

> Do you provide Free Shipping with minimum purchase?

Yes we do! 

Love, Kara provides FREE Shipping within Malaysia with minimum purchase of RM80 WM // RM100 EM , and FREE International Shipping for orders above USD 100 (approx RM420).

Note: Not applicable during promotions.

> Where can I get my tracking number?

Your tracking number will be provided in an email once your order is ready for shipment and started it's journey to you!

The tracking link will also be provided in the email for you to track them. Do allow 24-48 hours for the tracking code to reflect in the system after you have received your tracking number.

> How long does it take for my items to arrive?

We will take about 3-5 working days to pack, process and verify your payment before shipping out your parcel.

After your parcel is handed to our courier service:

For local shipping (within Malaysia): 2-5 working days

For international shipping (outside of Malaysia): 15-30 working days 

*The stated amount of working days is just an approximation and may be subject to your local public holidays and the accessibility of the delivery location.
[All parcels will be slightly delayed depending on location due to the MCO / CMCO]

Still unsure? Send us your questions via DM us on Instagram @lovekara.co / email us at hello@lovekara.co .